Respecting your privacy is important to Mapmygenome. The purpose of this statement is to inform you of the kinds of information that we may gather when you use our website, how we may use the information, and how we may disclose it to other parties. By using our products and services, you agree that this Privacy Statement is acceptable to you and that Mapmygenome is permitted to use your personal information as stated below.Our practices are designed to comply with relevant data protection laws, including the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).
We require this information to understand your needs and to improve your user experience, and in particular for the following reasons:
From visitors to our website, we collect their demographics, IP address, and behavior on our website.
Newsletter subscribers provide their name and email address.
Registered customers provide details of name, email, mobile, and billing and shipping address. This information is securely stored in our CRM.
Customers who purchase genetic tests or counseling service provide their health history through a questionnaire (available offline/online). Once the genetic test is done, their data is analyzed and reports are sent. All this information is stored in Biotracker, our secure Laboratory Information Management System.
For individuals using our genetic testing or counseling services, we collect:
Personal health history and clinical background
Signed Test Request Forms or Consent Forms
Attestations from both the patient and the referring clinician/healthcare provider
Alternatively, a valid prescription note from a clinician/healthcare provider may also serve as proof for Clinician/Healthcare providers consent.
If needed, you can contact our team to schedule pre-test counseling with our certified genetic counselors for a better understanding of the symptoms and available genetic testing services.
Use of Information
We use collected data to:
Deliver services and genetic testing results
Process orders and communicate with requestors
Analyze test data according to the specifications provided in consent
Provide support, send reports, and enhance the overall user experience
Comply with legal, clinical, and regulatory requirements
We process personal data based on:
Consent: For marketing communications and genetic testing services
Contractual necessity: For service delivery and order fulfillment
Legitimate interests: For service improvement and customer support
Legal obligations: For regulatory compliance, including clinical recordkeeping
You have the right to withdraw your consent at any time.
All personal and health-related data is stored in Biotracker, our secure Laboratory Information Management System (LIMS). We implement industry-standard encryption, role-based access, and regular security audits to ensure confidentiality and integrity.
Under HIPAA, all protected health information (PHI) is treated with the highest level of privacy and security.
A cookie is a small file that asks permission to be placed on your computer‘s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Mapmygenome India.
Royal Demeure, HUDA Techno Enclave, Plot No. 12/2, Sector-1,
Madhapur, Hyderabad, India 500081.
Toll Free- 1800-102-4595
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us at info@mapmygenome.in as soon as possible. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | The items that you have in the Compare Products list. |
| FRONTEND | You session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
Your health and genetic information is confidential and we make sure all information is stored in Biotracker. The primary use of genetic information is to assess your genetic predisposition and report this to you (please note that your health history is not used in this report). Following your genetic counseling , we prepare an action plan to achieve your health goals - this report utilizes your health history and genetic information.
We retain your information:
As long as necessary to provide our services
As required by law or regulation
For historical or audit purposes (clinical/genetic testing data)
You may request deletion of your data where applicable.
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of data (subject to legal limitations)
Object to data processing
Request data portability
File a complaint with a data protection authority
HIPAA also grants you the right to:
Receive a copy of your medical records
Request restrictions on certain data uses or disclosures
We do not sell or share your personal information with third parties except:
With your explicit consent
As required by law or court order
With authorized service providers under data protection agreements
All third parties with access to sensitive data are bound by confidentiality and data protection obligations.
Before your blood/saliva/other sample enters our lab, we make sure it is assigned a unique ID and de-identified, so that your personal information is not accessible to all. Only authorised personnel from our team have access to this information. Throughout the processing, your sample is tracked by Biotracker.
Considering the importance of genetic and health information in research, we use this information without any personal identification for further analysis, with customer’s consent. During sample collection, we send out a consent form to all customers.
We do not share any information with unaffiliated parties, except where required to provide you or your organization the ability to use the product as desired or where required to do so by law. If your sample has come to us from a channel partner or a healthcare provider, they may have access to your reports and other information. Mapmygenome will not be held responsible for any violation of privacy in such cases.
In the future, Mapmygenome may sell business units, product lines, or other assets. In such cases, customer information may be one of the transferred business assets. Also, if Mapmygenome or substantially all of its assets were to be sold, customer information would be one of the transferred assets. In all such cases, Mapmygenome may disclose the customer information prior to the transaction to a prospective purchaser and its representatives in connection with the purchaser‘s due diligence investigation.
Our website may have links to partner sites that are not under Mapmygenome‘s control. This Privacy Statement applies only to our site and products and not to the linked sites.
If we change our privacy policy, we will post those changes here so that you may be informed. We suggest that you check this statement periodically. Unless otherwise stated, our current Privacy Statement will apply to all information about you that we obtain.